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  • How can I pay for my order?
    We use PayPal to take our payments and all prices are in USD. When you click to check-out, you can choose to use either PayPal or Paymentwall(credit/debit card) to complete your purchase.
  • What should I do if I’ve been overcharged for my order?
    We appologize if you've been charged more than you were expecting for your order. There are a couple of reasons why it may appear that you've been overcharged: - We charge you in USD as our selected currency at the checkout when you place an order. However, your local currency exchange rate might be different from what PayPal has automatically converted. It may appear differently than what you have expected to pay. - There is sometimes an error on the PayPal website and it may have charged more than your actual payment. If that is the case you can contact PayPal directly or get in touch with us and we will look further into it for you.
  • Is customs and VAT not included? Do I pay for the customs?
    Yes, all custom duties are not included in the purchase price, and the customs imposed depends on the custom policy of each country. Once the package arrives at the local country, the local customs office will send out texts or emails to declare how much the customs is.
  • How are customs applied for my orders?
    We have no control over these charges and are unable to tell you the exact cost, as customs policies and import duties vary widely from country to country. We suggest you to reach out to your local customs office for current charges before you place an order, so you can avoid unexpected fees.
  • How long does shipping usually take?
    Shipping usually takes up to 3-4 business days (not including weekends).
  • Is shipping worldwide?
    Yes, we ship worldwide and our website supports USD.
  • Shipping restrictions
    There are very minor cases where FedEx requires us to impose additional charges for non-delivery area (out of region) in accordance with their regulation. If this is the case, we will contact you directly via email to find out if you are willing to continue the purchase with an extra fee.
  • Can I track the delivery of my order?
    If your order has been sent to you using a trackable service, you can follow its journey to you. You'll receive a shipping confirmation email from us once your order is on its way; simply click on your tracking link on this email to view the up-to-date tracking.
  • What is your Return Policy?
    You have to return within 7days of receiving your product from us. All products must be returned in a new and unused state, in a good condition, with all protective materials in place and the tags attached to them. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly. Don't forget... All returned items should be sent in their original condition and packaging including tags. In the unlikely event that an item is returned to us in an unsuitable condition or outside of our return policy, we reserve the right not to refund you. If you want your product returned to you, we may request that you cover the delivery cost.
  • Returning an unwanted item?
    Don't worry, as long as an item is still in its original condition, we accept returns. Please contact us via Wix chat on the site about returns and we will help you with your refund. Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded in full. Please note - you'll need to cover the postage and any relevant duty costs yourself.
  • Can I exchange my item?
    We don't offer exchanges. If you would like a different size or colour, please return your unwanted item and place a new order.
  • I've received a faulty item or incorrect item, what should I do?"
    We are very sorry if you’ve received a faulty item or an incorrect item. Please contact us with details of item then we will refund or exchange it. We may ask you for pictures for an inspection purpose and request to return a faulty or incorrect item. We will provide your return shipping label and cover the delivery cost.
  • I’m missing an item from my order, what do I do?"
    We are sorry that there is an item missing from your order. Please reach out to us as soon as possible with your order number and any details on your order so we can assist you with receiving your item.
  • Can I cancel my order? Or My order has been cancelled, what is the reason?"
    - Yes, you can cancel your order before the shipment, please contact us as soon as you decide to cancel. But if we have already sent out your order, cancellation isn’t available. - We may contact you regarding your shipping information such as shipping address, phone number, email address, etc. However, if we do not hear anything from you past the 4week period after you have placed an order, your order will be cancelled and refunded. Note : If you cannot provide these details, we may not be able to continue your order.
  • Receiving a refund
    The refund will be made via the same payment method used to make the purchase. You will receive a confirmation email of the return once it has been completed. Customs duties and sales taxes are non-refundable. Please note that refunds can take up to 3-4 working days to show on your account due to varying processing times between payment providers. If you have not received a refund to your account after more than 14 days, please get in touch with us to find out. Note : We may make a reduction in the following circumstances: Due to the increasing cost of the international return process, please note that round-trip delivery fees will be deducted, which can possibly result in reduced amount of your final refund. We encourage you to carefully reconsider your decision regarding on returning your items. - The product(s) have been used, worn, damaged or altered; - Our tag is not attached to the product(s) or have not been returned. You will be informed if we propose to reduce your refund for these reasons. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense.
  • My refund is incorrect, what should I do?"
    We are very sorry if we have made a mistake on your refund. If this is the case, please get in touch with us and we will assist you as soon as possible. Please make sure that you include your order number and any details of your order when you reach out to us.
  • Do you refund delivery charges if I return something?
    Your delivery charges will be refunded in some circumstances, for example if your entire order was faulty or incorrect, or if your order has been cancelled before shipment.
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