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  • How can I pay for my order?
    We use PayPal to take our payments and all prices are in USD. When you click to check-out, you can choose to use the PayPal or Paymentwall(credit/debit card) to complete your purchasing.
  • What should I do if I’ve been overcharged for my order?
    We're sorry if you've been charged more than you were expecting for your order. There are a couple of reasons why it may appear you've been charged more than you were expecting: - We charge you in USD as our selected currency at the checkout when you place your order. However, your local currency exchange rate might be different from what PayPal has automatically converted. It may appear differently than what you have expected to pay. - There is an error on the PayPal website sometimes and it may be taken more payment than your actual payment. If that is the case you can contact to PayPal directly or get in touch with us and we'll look into it further for you.
  • Is customs and VAT not included? Do I pay for the customs?
    Yes, all custom duties are not included in the purchase price, and the customs imposed depends on the custom policy of each country. Once the package arrives at the local country, the local customs office will send out texts or emails to declare how much the customs is.
  • How are customs applied for my orders?
    We have no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
  • How long does shipping usually take?
    Shipping usually takes up to 3-4 business days (not including weekends).
  • Is shipping worldwide?
    Yes, we ship worldwide and our website supports USD.
  • Shipping restrictions
    There are very minor cases where FedEx requires us to impose additional charges for non-delivery area (out of region) in accordance with their regulation. In this is the case we will contact you directly via email to find out if you are willing to continue the purchase with an extra fee.
  • Can I track the delivery of my order?
    If your order has been sent to you using a trackable service, you can follow its journey to you. You'll receive a shipping confirmation email from us once your order is on its way; simply click on your tracking link on this email to view the up-to-date tracking.
  • What is your Returns Policy?
    You have to return within 7days of receiving product of your purchase from us. All products must be returned in a new and unused state, in a good condition, with all protective materials in place and the tags attached to them. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly. Don't forget... All returned items should be sent in their original condition and packaging including tags. In the unlikely event that an item is returned to us in an unsuitable condition or outside of our return policy, we reserve the right not to refund you. If you want these returned to you, we may request that you cover the delivery cost.
  • Returning an unwanted item?
    Don't worry, as long as an item is still in its original condition, we accept returns. Please contact us via Wix chat on the site about returns and we will help you with your refund. Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded in full. Please note - you'll need to cover the postage and any relevant duty costs yourself.
  • Can I exchange my item?
    We don't offer exchanges. If you would like a different size or colour, please return your unwanted item and place a new order.
  • I've received a faulty item or incorrect item, what should I do?"
    We’re really sorry if you’ve received a faulty item or incorrect item. Please contact us with details of item then we will refund or exchange it. We may ask you picture for inspection reason and request to return a faulty or incorrect item. We will provide return shipping label and cover the delivery cost.
  • I’m missing an item from my order, what do I do?"
    We're sorry there's an item missing from your order. Please reach us as soon as possible with order number and any item details relating to your order so we can get this sorted for you.
  • Can I cancel my order? Or My order has been cancelled, what is the reason?"
    - Yes, you can cancel your order before the shipment, please contact us soon as you decide to cancel it. But if we already send you out the order, cancellation isn’t available. - If we do not have information for shipping such as address, contact phone number or email address we will contact you to get them. However, if we do not hear anything from you past the 4weeks period after your purchasing, your order will be cancelled and refunded. Note : If you cannot provide those details we may not able to continue your order.
  • Receiving a refund
    The refund will be made via the same payment method used to make the purchase. You will receive email confirmation of the return once it has been completed. Customs duties and sales taxes are non-refundable. Please note that refunds can take up to 3-4 working days to show on your account due to varying processing times between payment providers. If you have not received a refund in your account after more than 14 days, please get in touch with us to find out. Note : we may make a reduction in the following circumstances: - the product(s) have been used, worn, damaged or altered; - our tag is not attached to the product(s) or have not been returned. You will be informed if we propose to reduce your refund for these reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense.
  • My refund is incorrect, what should I do?"
    We're really sorry if we've made a mistake with your refund! If this is the case, please get in touch with us and we'll try and sort it out for you as soon as possible. Please make sure that you include your order number and any item details relating to the refund when you get in touch.
  • Do you refund delivery charges if I return something?
    Your delivery charge will be refunded in some circumstances, for example if your entire order was faulty or incorrect, or if your order has been cancelled before shipment.
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